REFUND POLICY
Intellectual Showcase:Ebook Refund Policy
Effective Date: January 1, 2023
Thank you for choosing to purchase an ebook from Intellectual Showcase.We are committed to promising quality content and an exceptional customer experience. However, we understand that there may be circumstances where you need to request a refund. Please review our ebook refund policy outlined below:
- Refund Eligibility:
1.1. Eligible Refunds:
- You are eligible for a refund within 7 days from the date of purchase.
- Refunds will only be considered for ebooks that were directly purchased through our official website or authorized sales channels.
1.2. Ineligible Refunds:
- We cannot process refunds for ebooks beyond the specified refund period.
- Refunds will not be granted for ebooks that were acquired through promotions, giveaways, or other special offers.
- If the ebook was purchased from a third-party platform or retailer, you must refer to their respective refund policies.
- Refund Process:
2.1. Refund Requests:
- To initiate a refund request, please contact our customer support team at (860-704-9371) support phone number.
- When submitting a refund request, please provide the following information:
- Order number
- Ebook title
- Reason for the refund request
- Your contact information
2.2. Review and Approval:
- Once we receive your refund request, we will review the provided information.
- We reserve the right to decline refund requests if they do not meet the eligibility criteria outlined in section 1.
2.3. Refund Notification:
- You will receive an email notification regarding the approval or rejection of your refund request.
- If your refund is approved, we will process it within 14 business days using the original payment method.
- Conditions for Refunds:
3.1. Ebook Deletion:
- To receive a refund, you must delete all copies of the ebook from your devices, including backups and any printed copies.
3.2. Unconditional Refunds:
- We offer unconditional refunds for ebooks that are found to have technical issues or significant formatting problems affecting the reading experience.
- Additionally, if you mistakenly purchased the same ebook multiple times, we will issue a refund for the duplicate purchases.
- Changes to Refund Policy:
We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Please review this policy periodically to stay informed about our refund procedures.
If you have any questions or concerns about our ebook refund policy, please contact our customer support team, and we will be happy to assist you.
Thank you for your understanding and cooperation.
Sincerely,
David Martin CEO. Intellectual Showcase.